5 Steps For Learning ServiceNow

05/16/2017 03:06 PM

Written by James Naphen an Independent ServiceNow Consultant and SME. This article has a lot of good links and a base strategy for those starting to learn ServiceNow


How to login to the Production MID Server

07/26/2016 10:37 AM

To login to the Production MID Server and do troubleshooting / recovery, a user needs all of the following:

1. A FERMI domain "regular" user account (not a "services" account e.x. user1 (FERMI))
2. An RSA token (hardware or software) linked to the account in 1 above


MID Server basics

07/20/2016 02:27 PM

Definition of a MID Server from SN:

“The Management, Instrumentation, and Discovery (MID) Server is a Java application that runs as a Windows service or UNIX daemon. The MID Server facilitates communication and movement of data between the ServiceNow platform and external applications, data sources, and services.”

Managing Instances

06/14/2017 11:15 AM

This document describes what each instance is to be used for, and outlines the cloning procedure.


PCRefresh Implementation

10/27/2016 08:42 AM

PC Refresh Internals -- Overview:
Goal: Provide recommendations for computer replacements when they reach end-of-life,
as well as operational reports grouped together by "normalized hardware" or "normalized OS" 


ServiceNow Release Gotcha's

11/23/2015 01:15 PM