Project

General

Profile

REX Change Management training and notes

To get things started, here is a note from Mike Kaiser about Change Mangement Training

--------------------------------------------------------------------
Date: Wed, 24 Oct 2012 09:11:19 -0500
From: Michael J Kaiser <>

As we discussed, here is the information I send to folks
that have been onboarded to Change Management.

Here is a link to the "ITIL & ISO20000 Roadmap at Fermilab" presentation
that provides a good background to those that have never been
exposed to ITIL and ISO20k ==>
http://cd-docdb.fnal.gov/cgi-bin/RetrieveFile?docid=3168&extension=pdf

Here is the link to the onboarding presentation I give ===>
https://cd-docdb.fnal.gov:440/cgi-bin/ShowDocument?docid=3546

Here is the link to the Change Management Tool Training ===>
https://cd-docdb.fnal.gov:440/cgi-bin/ShowDocument?docid=4420

Here is the link to Guidance on Obtaining Approval
to Build and Test a Change ===>
https://cd-docdb.fnal.gov:440/cgi-bin/ShowDocument?docid=3568

Here is the link to Guidance on Obtaining Approval
to Install a Change (Go Live) ===>
https://cd-docdb.fnal.gov:440/cgi-bin/ShowDocument?docid=3585

Here is the link to an example of a
Change Risk Classification Guidance Document ===>
https://cd-docdb.fnal.gov:440/cgi-bin/ShowDocument?docid=4279

Here is a link to the ServiceNow Production Environment
(use your Services ID and password) ===>
https://fermi.service-now.com/fsc/

Please let me know if you have any questions or concerns.

Mike x2652
--------------------------------------------------------------------