Project

General

Profile

SNOW Ticket Quick Links

When you want to submit a ticket, the best thing to do is search for the relevant service provider. You can search for what you need help with here (though it's not always obvious what to search for):

Search for scientific computing services
Search for core computing services

Here are some quick links to common service providers we use:

Interactive Server Facility (i.e. GPVMs)
FIFE (jobsub, OSG/grid, etc.)
dCache
Data Management (SAM, FTS, IFDH, etc.)
POMS
Continuous Integration
Jenkins
VOMS or Grid certification issue
CVMFS
UPS/UPD

At these links, you will need to choose between:

  • "Submit a request to service providers" - asking for something new
  • "Report a service outage or incident" - something is broken