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Service Now CMDB


Fields and linkages lists some of the relevant CMDB Table names, fields and how they relate


User interfaces

https://fermi.servicenowservices.com/report_home.do?jvar_selected_tab=myReports
- ad-hoc reporting

https://fermi.servicenowservices.com/sysauto_report_list.do?sysparm_userpref_module=e30a329fa9fe51b200adad761730c0da
- scheduled reporting

https://fermi.servicenowservices.com/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=afd29c2dcc6dcd80f9e6f19b4c359c2a&sysparm_link_parent=0443dc2dcc6dcd80f9e6f19b4c359c94&sysparm_catalog=e0d08b13c3330100c8b837659bba8fb4&sysparm_catalog_view=catalog_Service_Catalog
- Register / Update / Unregister a Personally Owned Device

https://fermi.servicenowservices.com/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=08905efc6f950200c6df5d412e3ee446&sysparm_link_parent=0443dc2dcc6dcd80f9e6f19b4c359c94&sysparm_catalog=e0d08b13c3330100c8b837659bba8fb4&sysparm_catalog_view=catalog_Service_Catalog
- exchange two devices - not hooked into CMDB - only generates a ticket

https://fermi.servicenowservices.com/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=7c2743506f418200c6df5d412e3ee46a&sysparm_link_parent=0443dc2dcc6dcd80f9e6f19b4c359c94&sysparm_catalog=e0d08b13c3330100c8b837659bba8fb4&sysparm_catalog_view=catalog_Service_Catalog
- modify device information - not hooked into CMDB - only generates a ticket

https://fermi.servicenowservices.com/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=2db297b46fd50200c6df5d412e3ee49e&sysparm_link_parent=0443dc2dcc6dcd80f9e6f19b4c359c94&sysparm_catalog=e0d08b13c3330100c8b837659bba8fb4&sysparm_catalog_view=catalog_Service_Catalog
- Replace one system for another - not hooked into CMDB - only generates a ticket

Questions

What's up with the cmdb_ci_network_adapter records with unusual Status(install_status) values? Likewise Active=True with Registration Type=Guest?
I thought all the Guest stuff was removed... last imported dates are quite old. Looks like maybe the Active status is linked to the related CI, and some CIs which had Guest registrations also still have active non-guest registrations?