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ServicNow Escalation script flow chart.

04/30/2018 09:12 AM

A flow chart highlighting the script logic.

Check ServiceNow On-Call escalation

04/30/2018 09:11 AM

The chksnescalation script creates an ServiceNow incident that uses On-Call escalation.
The script monitors ServiceNow sys_event_table to see if On-Call escalation occurs.
If On-Call escalation is successful, a "success" application event (name 'SnowEscalationMonitoring') is created.
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