Bug #5461
Editing pre-existing personal device - no changes but no errors
Start date:
02/16/2014
Due date:
% Done:
100%
Estimated time:
Description
Using the catalog item. Selecting a pre-existing (created by EquipDB many days ago) personal device. Setting OS & Hardware type (which show up as red/invalid) then hitting submit. Changes are not saved in service-now and no sync table entries are generated, but no error message is shown. REQ000000173291
Adding a manufacturer (was blank) as well as OS & HW type - same result - REQ000000173292
All the above plus adding a sys desc & comment - same result - REQ000000173293
Similar operations on a personal device created by SNOW (today or many days ago) seem to work.
History
#1 Updated by Michael Baker about 6 years ago
- Status changed from New to Resolved
- Assignee set to Michael Baker
- % Done changed from 0 to 100
This was due to the existing device in ServiceNow being categorized and "Uncategorized Hardware CI". This has now been incorporated into the update process.