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Bug #5461

Editing pre-existing personal device - no changes but no errors

Added by Timothy Zingelman almost 6 years ago. Updated almost 6 years ago.

Status:
Resolved
Priority:
High
Assignee:
Michael Baker
Start date:
02/16/2014
Due date:
% Done:

100%

Estimated time:
Duration:

Description

Using the catalog item. Selecting a pre-existing (created by EquipDB many days ago) personal device. Setting OS & Hardware type (which show up as red/invalid) then hitting submit. Changes are not saved in service-now and no sync table entries are generated, but no error message is shown. REQ000000173291

Adding a manufacturer (was blank) as well as OS & HW type - same result - REQ000000173292

All the above plus adding a sys desc & comment - same result - REQ000000173293

Similar operations on a personal device created by SNOW (today or many days ago) seem to work.

History

#1 Updated by Michael Baker almost 6 years ago

  • Status changed from New to Resolved
  • Assignee set to Michael Baker
  • % Done changed from 0 to 100

This was due to the existing device in ServiceNow being categorized and "Uncategorized Hardware CI". This has now been incorporated into the update process.

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