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Feature #2385

TIssue exemption workflow changes

Added by Lauri Carpenter almost 8 years ago.

Status:
New
Priority:
Normal
Assignee:
-
Start date:
01/13/2012
Due date:
% Done:

0%

Estimated time:
Duration:

Description

GOAL: use ServiceNow to track the request, approval, etc; and use TIssue to create the actual exemptions.

TIssue will persist only the request_number from service now. TIssue will provide interface(s) as needed to allow ServiceNow to create the exemption.

In the short term, TIssue can create service desk tickets when a request is created (ticket to approver), and when a request is approved (ticket to admin to actually create the exemption); longer term, however, the request/approval/etc. should result in a "createExemption" command that can be issued by the service desk.



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