Begin forwarded message:

From: "Fermilab LISTSERV Server (16.0)" <LISTSERV@LISTSERV.FNAL.GOV>
Subject: NOVA_PRODUCTION: error report from FERMICLOUD.ONMICROSOFT.COM
Date: February 23, 2016 at 10:35:34 PM CST
To: "Alexander I. Himmel" <ahimmel@FNAL.GOV>, Gavin Davies <gsdavies@FNAL.GOV>, <satish@FNAL.GOV>

The enclosed message, found in the  NOVA_PRODUCTION mailbox and shown under the
spool ID 5496875 in the system log,  has been identified as a possible delivery
error notice for the following reason: "X-Report-Type:" field found in the mail
header.

From: Microsoft Outlook <MicrosoftExchange329e71ec88ae4615bbc36ab6ce41109e@fermicloud.onmicrosoft.com>
Subject: Undeliverable: Re: sim fcls not appearing in SAM
Date: February 23, 2016 at 10:35:32 PM CST
To: <owner-nova_production@LISTSERV.FNAL.GOV>


DSN
Your message to kreymer@FNAL.GOV couldn't be delivered.
kreymer wasn't found at fnal.gov.
owner-nova_productio. . . Office 365 kreymer
Action Required Recipient
Unknown To address

How to Fix It
The address may be misspelled or may not exist. Try one or more of the following:
  • Send the message again following these steps: In Outlook, open this non-delivery report (NDR) and choose Send Again from the Report ribbon. In Outlook on the web, select this NDR, then select the link "To send this message again, click here." Then delete and retype the entire recipient address. If prompted with an Auto-Complete List suggestion don't select it. After typing the complete address, click Send.
  • Contact the recipient (by phone, for example) to check that the address is correct.
  • The recipient may have set up email forwarding to an incorrect address. Ask them to check that any forwarding they've set up is working correctly.
  • Clear the recipient Auto-Complete List in Outlook or Outlook on the web by following the steps in this article: Fix email delivery issues for error code 5.1.1 in Office 365, and then send the message again. Retype the entire recipient address before selecting Send.

Was this helpful? Send feedback to Microsoft.


More Info for Email Admins
Status code 554 5.4.14

Typically this error occurs because the recipient email address is incorrect or doesn't exist at the destination domain. This can usually be fixed by the sender. However, sometimes the issue needs to be fixed by the recipient or the recipient's email admin. If the steps in the How to Fix It section above don't fix the problem, and you're the email admin for the recipient, try one or more of the following:

The email address exists and is correct - Confirm that the recipient address exists, is correct, and is accepting messages.

Synchronize your directories - If you have a hybrid environment and are using directory synchronization make sure the recipient's email address is synced correctly in both Office 365 and in your on-premises directory.

Errant forwarding rule - Check for forwarding rules that aren't behaving as expected. A forwarding rule can be configured by an admin via mail flow rules or mailbox forwarding address settings, or by the recipient via the Inbox Rules feature.

Mail flow settings and MX records are correct - Misconfigured mail flow settings or MX records can cause this error. Check your Office 365 mail flow settings to make sure your domain and any mail flow connectors are set up correctly. Also, work with your domain registrar to make sure the MX records for your domain are configured correctly.

Mail loop detected - This error also indicates that the receiving organization's email settings are misconfigured, creating a mail loop when a message is sent to an address that isn't found in their directory. This usually won't disrupt mail flow for recipients that actually exist, but the recipient's email admin should fix the misconfiguration to reduce the chance of any other mail flow issues. A common cause for this loop is that the recipient's domain is configured as "Internal Relay" when it should be "Authoritative." Another common cause for the loop is that both the sender and recipient are part of the same organization, but the sender's mailbox is hosted by Office 365, while the recipient's mailbox is hosted on-premises, and an outbound connector from Office 365 to the on-premises email servers is missing or misconfigured. To fix this, the recipient's email admin should create a correctly configured outbound connector in Office 365 to route the message to the on-premises mailbox.

For more information and tips to fix this problem, see Fix email delivery issues for error code 5.4.14 in Office 365.

Original Message Details
Created Date: 2/24/2016 4:34:50 AM
Sender Address: owner-nova_production@LISTSERV.FNAL.GOV
Recipient Address: kreymer@FNAL.GOV
Subject: Re: sim fcls not appearing in SAM

Error Details
Reported error: 554 5.4.14 Hop count exceeded - possible mail loop ATTR1
DSN generated by: DM2PR09MB0762.namprd09.prod.outlook.com
Remote server: BL2FFO11FD028.mail.protection.outlook.com

Message Hops
HOP TIME (UTC) FROM TO WITH RELAY TIME
1 2/24/2016
4:34:56 AM
[192.168.1.10] smtp-server.its.caltech.edu ESMTPSA 6 sec
2 2/24/2016
4:34:57 AM
smtp01.caltech.edu smtp01.caltech.edu ESMTP 1 sec
3 2/24/2016
4:34:57 AM
outgoing-mail.its.caltech.edu BY2FFO11FD005.mail.protection.outlook.com Microsoft SMTP Server (TLS) *
4 2/24/2016
4:34:58 AM
BY2FFO11FD005.protection.gbl DM2PR09CA0034.outlook.office365.com Microsoft SMTP Server (TLS) 1 sec
5 2/24/2016
4:34:58 AM
DM2PR09CA0034.namprd09.prod.outlook.com BN3PR09MB0562.namprd09.prod.outlook.com Microsoft SMTP Server (TLS) *
6 2/24/2016
4:34:59 AM
gcc01-CY1-obe.outbound.protection.outlook.com smtp-ux-prd1.fnal.gov ESMTPS 1 sec
7 2/24/2016
4:35:00 AM
smtp-ux-prd1.fnal.gov LISTSERV.FNAL.GOV TCP 1 sec
8 2/24/2016
4:35:00 AM
LISTSERV.FNAL.GOV spool *
9 2/24/2016
4:35:00 AM
CDV-LISTSERV smtp-ux-prd1.fnal.gov ESMTP *
10 2/24/2016
4:35:01 AM
smtp-ux-prd1.fnal.gov BN1AFFO11FD017.mail.protection.outlook.com Microsoft SMTP Server (TLS) 1 sec
11 2/24/2016
4:35:09 AM
BN1AFFO11FD017.protection.gbl CY1PR09CA0033.outlook.office365.com Microsoft SMTP Server (TLS) 8 sec
12 2/24/2016
4:35:09 AM
CY1PR09CA0033.namprd09.prod.outlook.com SN1PR09MB0830.namprd09.prod.outlook.com Microsoft SMTP Server (TLS) *
13 2/24/2016
4:35:12 AM
gcc01-CY1-obe.outbound.protection.outlook.com BN1AFFO11FD037.mail.protection.outlook.com Microsoft SMTP Server (TLS) 3 sec
14 2/24/2016
4:35:13 AM
BN1AFFO11FD037.protection.gbl BLUPR09CA0037.outlook.office365.com Microsoft SMTP Server (TLS) 1 sec
15 2/24/2016
4:35:13 AM
BLUPR09CA0037.namprd09.prod.outlook.com DM2PR09MB0573.namprd09.prod.outlook.com Microsoft SMTP Server (TLS) *
16 2/24/2016
4:35:14 AM
gcc01-dm2-obe.outbound.protection.outlook.com BN1AFFO11FD028.mail.protection.outlook.com Microsoft SMTP Server (TLS) 1 sec
17 2/24/2016
4:35:15 AM
BN1AFFO11FD028.protection.gbl DM2PR09CA0006.outlook.office365.com Microsoft SMTP Server (TLS) 1 sec
18 2/24/2016
4:35:15 AM
DM2PR09CA0006.namprd09.prod.outlook.com BY2PR09MB0756.namprd09.prod.outlook.com Microsoft SMTP Server (TLS) *
19 2/24/2016
4:35:16 AM
gcc01-dm2-obe.outbound.protection.outlook.com BL2FFO11OLC011.mail.protection.outlook.com Microsoft SMTP Server (TLS) 1 sec
20 2/24/2016
4:35:17 AM
BL2FFO11OLC011.protection.gbl DM2PR09CA0005.outlook.office365.com Microsoft SMTP Server (TLS) 1 sec
21 2/24/2016
4:35:18 AM
DM2PR09CA0005.namprd09.prod.outlook.com BY2PR09MB0756.namprd09.prod.outlook.com Microsoft SMTP Server (TLS) 1 sec
22 2/24/2016
4:35:19 AM
gcc01-dm2-obe.outbound.protection.outlook.com BL2FFO11FD039.mail.protection.outlook.com Microsoft SMTP Server (TLS) 1 sec
23 2/24/2016
4:35:19 AM
BL2FFO11FD039.protection.gbl BLUPR09CA0034.outlook.office365.com Microsoft SMTP Server (TLS) *
24 2/24/2016
4:35:20 AM
BLUPR09CA0034.namprd09.prod.outlook.com CY1PR09MB0760.namprd09.prod.outlook.com Microsoft SMTP Server (TLS) 1 sec
25 2/24/2016
4:35:21 AM
gcc01-dm2-obe.outbound.protection.outlook.com BN1AFFO11FD016.mail.protection.outlook.com Microsoft SMTP Server (TLS) 1 sec
26 2/24/2016
4:35:23 AM
BN1AFFO11FD016.protection.gbl BN3PR09CA0016.outlook.office365.com Microsoft SMTP Server (TLS) 2 sec
27 2/24/2016
4:35:23 AM
BN3PR09CA0016.namprd09.prod.outlook.com DM2PR09MB0574.namprd09.prod.outlook.com Microsoft SMTP Server (TLS) *
28 2/24/2016
4:35:24 AM
gcc01-CY1-obe.outbound.protection.outlook.com BL2FFO11FD046.mail.protection.outlook.com Microsoft SMTP Server (TLS) 1 sec
29 2/24/2016
4:35:25 AM
BL2FFO11FD046.protection.gbl BLUPR09CA0030.outlook.office365.com Microsoft SMTP Server (TLS) 1 sec
30 2/24/2016
4:35:25 AM
BLUPR09CA0030.namprd09.prod.outlook.com DM2PR09MB0762.namprd09.prod.outlook.com Microsoft SMTP Server (TLS) *

Original Message Headers

Received: from BLUPR09CA0030.namprd09.prod.outlook.com (10.255.214.158) by
 DM2PR09MB0762.namprd09.prod.outlook.com (10.161.145.147) with Microsoft SMTP
 Server (TLS) id 15.1.409.15; Wed, 24 Feb 2016 04:35:25 +0000
Received: from BL2FFO11FD046.protection.gbl (2a01:111:f400:7c09::120) by
 BLUPR09CA0030.outlook.office365.com (2a01:111:e400:8b7::30) with Microsoft
 SMTP Server (TLS) id 15.1.415.20 via Frontend Transport; Wed, 24 Feb 2016
 04:35:25 +0000
Authentication-Results: spf=pass (sender IP is 23.103.198.22)
 smtp.mailfrom=LISTSERV.FNAL.GOV; fermicloud.mail.onmicrosoft.com; dkim=none
 (message not signed) header.d=none;fermicloud.mail.onmicrosoft.com;
 dmarc=none action=none header.from=caltech.edu;
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 designates 23.103.198.22 as permitted sender)
 receiver=protection.outlook.com; client-ip=23.103.198.22;
 helo=gcc01-CY1-obe.outbound.protection.outlook.com;
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Authentication-Results: spf=pass (sender IP is 23.103.198.53)
 smtp.mailfrom=LISTSERV.FNAL.GOV; fermicloud.mail.onmicrosoft.com; dkim=none
 (message not signed) header.d=none;fermicloud.mail.onmicrosoft.com;
 dmarc=none action=none header.from=caltech.edu;
Received-SPF: Pass (protection.outlook.com: domain of LISTSERV.FNAL.GOV
 designates 23.103.198.53 as permitted sender)
 receiver=protection.outlook.com; client-ip=23.103.198.53;
 helo=gcc01-dm2-obe.outbound.protection.outlook.com;
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Received: from BLUPR09CA0034.namprd09.prod.outlook.com (10.255.214.162) by
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 BLUPR09CA0034.outlook.office365.com (2a01:111:e400:8b7::34) with Microsoft
 SMTP Server (TLS) id 15.1.409.15 via Frontend Transport; Wed, 24 Feb 2016
 04:35:19 +0000
Authentication-Results: spf=pass (sender IP is 23.103.198.54)
 smtp.mailfrom=LISTSERV.FNAL.GOV; fermicloud.mail.onmicrosoft.com; dkim=none
 (message not signed) header.d=none;fermicloud.mail.onmicrosoft.com;
 dmarc=none action=none header.from=caltech.edu;
Received-SPF: Pass (protection.outlook.com: domain of LISTSERV.FNAL.GOV
 designates 23.103.198.54 as permitted sender)
 receiver=protection.outlook.com; client-ip=23.103.198.54;
 helo=gcc01-dm2-obe.outbound.protection.outlook.com;
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 SMTP Server (TLS) id 15.1.409.15 via Frontend Transport; Wed, 24 Feb 2016
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Authentication-Results: spf=pass (sender IP is 23.103.198.54)
 smtp.mailfrom=LISTSERV.FNAL.GOV; fermicloud.mail.onmicrosoft.com; dkim=none
 (message not signed) header.d=none;fermicloud.mail.onmicrosoft.com;
 dmarc=none action=none header.from=caltech.edu;
Received-SPF: Pass (protection.outlook.com: domain of LISTSERV.FNAL.GOV
 designates 23.103.198.54 as permitted sender)
 receiver=protection.outlook.com; client-ip=23.103.198.54;
 helo=gcc01-dm2-obe.outbound.protection.outlook.com;
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Authentication-Results: spf=pass (sender IP is 23.103.198.54)
 smtp.mailfrom=LISTSERV.FNAL.GOV; fermicloud.mail.onmicrosoft.com; dkim=none
 (message not signed) header.d=none;fermicloud.mail.onmicrosoft.com;
 dmarc=none action=none header.from=caltech.edu;
Received-SPF: Pass (protection.outlook.com: domain of LISTSERV.FNAL.GOV
 designates 23.103.198.54 as permitted sender)
 receiver=protection.outlook.com; client-ip=23.103.198.54;
 helo=gcc01-dm2-obe.outbound.protection.outlook.com;
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 by BN1AFFO11FD028.mail.protection.outlook.com (10.58.52.88) with Microsoft
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Authentication-Results: spf=pass (sender IP is 23.103.198.24)
 smtp.mailfrom=LISTSERV.FNAL.GOV; fermicloud.mail.onmicrosoft.com; dkim=none
 (message not signed) header.d=none;fermicloud.mail.onmicrosoft.com;
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Received-SPF: Pass (protection.outlook.com: domain of LISTSERV.FNAL.GOV
 designates 23.103.198.24 as permitted sender)
 receiver=protection.outlook.com; client-ip=23.103.198.24;
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Received: from CDV-LISTSERV (cdv-listserv.fnal.gov [131.225.111.153])
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Received: by LISTSERV.FNAL.GOV (LISTSERV-TCP/IP release 16.0) with spool id
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In-Reply-To: <56CD2BDF.3020000@rams.colostate.edu>
References: <56CD2BDF.3020000@rams.colostate.edu>
X-Referenced-Uid: 125065
Thread-Topic: sim fcls not appearing in SAM
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Subject: Re: sim fcls not appearing in SAM
From: Christopher Backhouse <bckhouse@caltech.edu>
Date: Tue, 23 Feb 2016 20:34:50 -0800
To: <pnrojas@colostate.edu>
CC: nova_production <nova_production@fnal.gov>
Message-ID: <265a311c-7564-45ee-94d7-8ca351b75432@typeapp.com>
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SpamDiagnosticOutput: 1:23
SpamDiagnosticMetadata: NSPM
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Precedence: list
List-Help: <https://LISTSERV.FNAL.GOV/scripts/wa.exe?LIST=NOVA_PRODUCTION>,
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List-Unsubscribe: <mailto:NOVA_PRODUCTION-unsubscribe-request@LISTSERV.FNAL.GOV>
List-Subscribe: <mailto:NOVA_PRODUCTION-subscribe-request@LISTSERV.FNAL.GOV>
List-Owner: <mailto:NOVA_PRODUCTION-request@LISTSERV.FNAL.GOV>
List-Archive: <https://LISTSERV.FNAL.GOV/scripts/wa.exe?LIST=NOVA_PRODUCTION>
Return-Path: owner-nova_production@LISTSERV.FNAL.GOV
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From: Christopher Backhouse <bckhouse@caltech.edu>
Subject: Re: sim fcls not appearing in SAM
Date: February 23, 2016 at 10:34:50 PM CST
To: <pnrojas@colostate.edu>
Cc: nova_production <nova_production@fnal.gov>


Yeah. It's on 02 but under a different port? You can certainly read it from the FTS configs.

Chris

On Feb 23, 2016, at 8:05 PM, Paul Rojas <pnrojas@rams.colostate.edu> wrote:
Hello All,

Is there a monitoring page for novasamgpvm02-fcl like there are for the
standard novasamgpvms? I'm trying to diagnose why my simulation fcls
aren't appearing in SAM.

-Paul